Shipping Information

We ship internationally!

(in SGD Singapore Dollars)

FREE courier shipping above $100 in Singapore

Singapore, normal, 1 - 5 days:       S$1.50 + S$0.50 per additional item
Singapore, courier, 1 - 2 days:       S$5 flat rate
Singapore, express, next day:        S$7  (cut off time 3pm, mailed on Mon-Fri only)
Singapore, express same day:       S$12  (cut off time 11am, mailed on Mon-Fri only)

     

Malaysia, Brunei      : S$5 + S$1.50 per additional item 
Zone 2 Countries      : S$12 + S$5 per additional item
Zone 3 Countries      : S$16 + S$8 per additional item 

International surcharges apply on select LUXE items due to weight.


Normal Mail Disclaimer

Normal mail is selected at the customer’s own risk,. We are not responsible or liable in any way for lost packages sent through normal mail.

Courier & Express Mail

Guranteed delivery to your doorstep with tracking and redelivery options.


International Shipping

is via our national carrier SingPost. Tracking numbers can be checked at www.singpost.com 

*Important note: Once your order arrives in your country, your national postal service will take over the handling of delivery to you. Please check with them if you think you may have missed the delivery. Your contact number is labeled on your package, therefore your post office should be able to contact you easily.

Delivery Times

We ship out orders regularly Mondays - Fridays, excluding public holidays.

Backorders

If you purchased an item that is on back-order (stated on the product page), your entire order including other items will be shipped only when the back-order item has arrived.

If you want your other items delivered to you first, please place two separate orders - one for in-stock items (delivered to you immediately) and another order for back-order items.

Unclaimed/Undeliverable packages

Unclaimed or undeliverable packages that are mailed back to us are subject to re-shipping costs borne by the customer.

We will email you with instructions to make payment for your order’s shipping fee again. A photo of the unclaimed/undeliverable package can be sent if requested.

If you would like to cancel an order that has been returned to us, there is a 10% restocking fee.

We will send up to two reminders for re-shipping. After 6 months, we reserve the right to withdraw the unclaimed/undeliverable orders without issuing a refund.


Should you require any further assistance, please contact our customer care team via our Contact Us page.